You are covered by our quality guarantee on every product. 

If you are not entirely satisfied, please contact our customer sales team within 3 hours (leaving a message if appropriate) and we may ask for the offending item to be kept for collection so we can investigate fully the complaint. We will refund any item within 30 days of your order date subject to due compliance by you with these Terms & Conditions.

Please contact the Customer Sales team with any queries.

Nothing in these terms and conditions will affect your statutory rights relating to faulty or miss-described goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.