Terms & conditions

Registration
By signing up to our website and purchasing products from The Muddy Duck, you are agreeing to the terms and conditions of sale, which apply to all transactions on thefarmyardrange.com. Signing up to the service means we must have the following information: Your address, including the postcode of the billing address associated with the payment card. Your home telephone number Your email address, so we can supply you with important information such as your order confirmation and changes to The Muddy Duck delivery information The Muddy Duck only sells goods on our website to the end user and they should not, in any way, be resold without our prior written consent. There shall be two stages of order confirmation. The first shall be the 'on screen confirmation' immediately after the payment has been received, and the second shall be an email to confirm your full order details. We do not hold your payment details from any previous orders. Therefore, every purchase at thefarmyardrange.com shall require new payment details entered. It is your responsibility to keep your password secure.


Product Prices
The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your credit card shall only be charged for items dispatched to you. Due to differing product promotions the prices displayed on the website may vary to prices in our retail stores and independent outlets selling our meals. Our VAT Registration Number is GB 264 3423 14. Free delivery on any orders over £30.00 in England and Wales with reduced delivery charges elsewhere. If shortages of a product mean that the total price of the dispatched goods fall below any delivery threshold, The Muddy Duck shall honour the original delivery charge. Prices of goods do not include the delivery charge.


Vouchers and Discounts 

Certain discounts will not be available for online orders, such as staff discount and any local adverts, vouchers or charitable promotions that do not include an online voucher code. Our product promotions are available to all and are accessible from the homepage. They will be applied automatically when you add the correct items into your basket where they will be highlighted as a promotion for you to check. Product promotions that are live on the website are compulsory if you add the correct combination into your basket. Unfortunately opting out from these is not possible. Online vouchers may be sent to you if you opt in for correspondence via email or in the post. You shall be given a unique voucher code to enable you to take advantage of any promotion we offer. Please check your voucher expiry dates as they do have a time limit and we do want you to have the opportunity to use them. Unless a time is stated, please assume that the code will expire at midnight on the date stated. Most voucher codes will not be valid for use in conjunction with other offers, or on top of product promotions or discounted items. If there is a minimum spend for the voucher to apply, the minimum spend amount must be in addition to any promotions, meal deals, multi-buys or other discounted items. Each voucher code may be used only once per household and The Muddy Duck reserves the right to refuse a sale if it feels that fraud is suspected. Different households may receive different offers. The full terms and conditions printed on the voucher apply in addition to these terms so please check before purchasing. Please note that on home delivery orders, if a discount voucher code takes the order below the minimum order value threshold you will need to add additional products to your basket to reach this threshold. The same applies to the free delivery threshold – if your voucher takes you below this, you will need to either pay the appropriate delivery charge, or add additional products to get free delivery again. If the voucher code or promotion has not been successfully applied and the order completed within the specified time frame we are not obliged to re-issue a voucher code or apply the discount retrospectively.


Delivery
The following refers to our Home Delivery service. The Muddy Duck uses our own delivery vehicles wherever possible. If no special instructions are added during the delivery details screen of the order process, as the customer you are agreeing to sign for the delivery. No boxes shall be returned to the depot; they shall be left at the delivery address and chargeable to you, the customer. Should we become exposed to circumstances beyond our control such as weather and traffic conditions we may not always be able to deliver by the time specified. In this situation we shall try to deliver as early as possible. We shall attempt to contact you prior to the driver leaving a failed delivery, because we are keen to make sure that the service works for you, but we can't guarantee we shall be able to get hold of you. We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand on our kitchen.


Unfulfillable Orders
We’ll do all we can to make sure your order is ready on time and that all of the meals are available, but we can’t be liable for any other loss, costs or damage caused by a delay to your collection, or for any part of the order being out of stock. Wherever possible we’ll contact you in advance to let you know if anything’s missing or will be delayed. Missing meals will be swapped for an alternative item(s) of the same price if you do not opt-out of this service at the time of your order. Please note that refunds may take up to 5 working days to be credited to your account, and can only be refunded to the card used for payment.


Click & Collect
If you want someone to collect on your behalf they must bring a payment card with your name on it as proof of ID and either our order confirmation email or SMS confirmation. We will accept Gift Vouchers and promotional vouchers (where stated in individual promotion T&CS) for Click & Collect orders however the voucher(s) must brought in when the order is collected; if a voucher can’t be verified then this amount will be charged separately and must be paid for before the order can be taken away.


Cancelling an order
(United Kingdom Distance Selling Regulations) As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk. Due to the current challenging environment, once an order is placed and paid for we cannot offer the facility to cancel. This will be reviewed periodically.

 

What if I'm not happy with my goods?

Our refund policy
If you are not entirely satisfied, please contact our customer sales team within 3 hours (leaving a message if appropriate) and we may ask for the offending item to be kept for collection so we can investigate fully the complaint. We will refund any item within 30 days of your order date subject to due compliance by you with these Terms & Conditions. Please contact the Customer Sales team with any queries.